Privacy Policy
a safe space where personal exploration is offered
Last updated: 10/02/2026
Introduction
This Privacy Policy explains how Brighter Lives Therapy (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or purchase digital products from us.
We are committed to protecting your privacy and handling your data transparently and securely, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
- Business name: Brighter Lives Therapy
- Website: https://brighterlivestherapy.com/
- Email: angela@brighterlivestherapy.com
- Telephone: +44 7742 004272
- Data Controller: Brighter Lives Therapy
What Personal Data We Collect
Information you provide
- Name
- Email address
- Billing address
- Account login details (if you create an account)
- Any messages you send to us via contact forms or email
Purchase and account data
- Products purchased (digital PDFs)
- Order details and transaction references
- Download access history
Technical and usage data
- IP address (anonymised where possible)
- Browser and device information
- Pages visited and time spent on the website
How We Use Your Data
- Process and deliver digital downloads
- Create and manage user accounts
- Communicate with you about your purchase
- Provide customer support
- Meet legal, tax, and accounting obligations
- Improve website performance and user experience
- Protect against fraud and unauthorised access
Legal Basis for Processing
- Contract: to fulfil purchases and provide digital products
- Legal obligation: for tax and accounting records
- Legitimate interests: improving website performance and security
- Consent: for non-essential cookies and analytics
Payments and Third-Party Services
WooCommerce
We use WooCommerce to manage products, orders, and customer accounts. Data is processed only as necessary to complete purchases and provide downloads.
PayPal
Payments are processed securely by PayPal. We do not store or have access to your full payment card details.
Google Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve content and usability.
- IP anonymisation is enabled where possible
- Tracking is subject to cookie consent
Cookies
- Enable essential site functionality (such as accounts and checkout)
- Remember user preferences
- Analyse website traffic (Google Analytics)
We use SEOPress Pro to manage cookie consent. You can accept, reject, or change your cookie preferences at any time via the cookie banner or your browser settings.
Digital Products
All products sold are digital downloads (PDF files). No physical items are shipped.
Downloads are delivered electronically and linked to your account or purchase email.
Data Storage and Security
- Our website is hosted by 20i.com, a UK-based hosting provider
- Data is stored on secure servers within the UK or EEA
- SSL encryption and standard security measures are in place
- Access to personal data is restricted and protected
How Long We Keep Your Data
- Order and payment records: 6–7 years
- User accounts: until deleted by the user or no longer required
- Contact emails: only as long as needed to respond
- Analytics data: according to Google Analytics retention settings
Your Data Protection Rights
- Access your personal data
- Request corrections
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Make a complaint to the Information Commissioner’s Office (ICO)
To exercise your rights, email angela@brighterlivestherapy.com
Data Sharing
We do not sell or rent your personal data.
Your data is shared only with trusted services required to run the website, including:
- Payment processors (PayPal)
- Analytics providers (Google)
- Website hosting providers (20i)
International Data Transfers
Some services we use (such as Google or PayPal) may process data outside the UK or EEA. Where this happens, appropriate safeguards are in place to protect your data.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised date.
Contact Details
Brighter Lives Therapy
Email: angela@brighterlivestherapy.com
Telephone: +44 7742 004272